Privacy Policy

1. Information We Collect:

a. Personal Information: When you use our website or services, we may collect personal information such as your name, email address, postal address, phone number, and payment details. This information is necessary for order processing, shipment, and communication purposes.

b. Order and Transaction Information: We collect data related to your orders, including the products purchased, order history, and shipping details.

c. Etsy Store Integration: If you integrate your Etsy store with our system, we may collect information related to your store’s listings, sales, statistics, and inventory. Same for other integrations with your stores on marketplaces or own sites.

d. Log Data: We automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, and browsing activity. This data helps us analyze and enhance the performance and security of our website.

2. How We Use Your Information:

a. Order Fulfillment: We use your personal information to process and fulfill your orders, arrange shipments, and manage inventory in the USA warehouse.

b. Etsy Store Integration: The integration of your Etsy store allows us to provide services such as order tracking, editing listings, generating sales reports, and managing urgent orders. Same for other integrations with your stores on marketplaces or own sites.

c. Communication: We may use your contact information to send you transactional emails, updates about your orders, and important service-related notifications.

d. Customer Support: Your information helps us provide efficient customer support and address any inquiries or issues you may have.

e. Marketing: With your consent, we may send you promotional offers, newsletters, and updates about our services and products. You can opt-out of marketing communications at any time.

3. Data Sharing:

a. Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as shipping carriers, payment processors, and customer support platforms.

b. Legal Compliance: We may disclose your information if required by law, legal process, or governmental request.

c. Business Transfers: In the event of a merger, acquisition, or sale of our company, customer information may be transferred to the new owners or entities involved.

4. Data Security:

We employ industry-standard security measures to protect your personal data from unauthorized access, misuse, or loss. However, please note that no method of data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

5. Your Rights:

a. Access and Update: You have the right to access, correct, or update your personal information through your account settings or by contacting us directly.

b. Data Deletion: You can request the deletion of your personal data from our systems. However, please note that certain data may be retained for legal or legitimate business purposes.

6. Cookies:

Our website may use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

7. Children’s Privacy:

Our services are not intended for children under the age of 21, and we do not knowingly collect personal information from minors.

8. Changes to Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for any updates.

If you have any questions or concerns about our Privacy Policy, please contact us at privacy@ship2c.com.