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Frequently Asked Questions
Find quick answers to common questions about our services, pricing, and how to get started. Can’t find what you’re looking for? Scroll down to contact our support team.
Click “Start For Free” on our website. You’ll get a 30-day free trial with full access to all CRM features. No credit card required.
In your dashboard, go to Shops → Connect shop. We support multiple marketplaces. Just follow the authorization prompts to connect your marketplace account.
No. There are no setup fees, hidden charges, or long-term contracts. You only pay the monthly subscription and actual shipping costs.
We partner with major carriers including USPS, UPS, FedEx, Asendia, DHL eCommerce, and DHL Express. You can compare rates and choose the best option for each shipment directly in our system.
Our fulfillment center is located in Feasterville-Trevose, Pennsylvania (near Philadelphia). This central East Coast location provides fast delivery times across the United States.
Send your inventory to our warehouse. When orders come in from your connected stores, we pick, pack, and ship them based on your request parameters and selected carrier service. Tracking information is sent to your customers without any manual work.
Yes. You can send your branded packaging materials to our warehouse, and we’ll use them for your orders. Alternatively, we provide standard packaging at no extra cost.
Yes. We ship to 200+ countries worldwide with discounted international rates.
We offer a simple $9.99/month plan that includes up to 200 orders and 3 connected stores. If you exceed these limits, you pay $4.99 per additional 100 orders and $0.99 per additional store.
Shipping costs are charged when operator creates a label. If the shipment is cancelled, your funds are returned to your internal account.
Yes. You can create employee accounts with customizable access levels. Assign specific permissions and organize your team into departments.
Our CRM has built-in guides and tooltips on every page — just look for the (?) icon or special banners. For additional help, submit a support ticket or email us directly.
We’re constantly improving! Visit our Development page to see the latest features, or contact us with your suggestions. We love hearing from our users.
Contact us
Feel free to reach out through the contact form below or use the provided contact details. Your success is our priority, and we look forward to connecting with you.
Ship2C, LLC
635 Somers ave.,
Feasterville-Trevose, PA, 19053
Ship2C, LLC
635 Somers ave.,
Feasterville-Trevose, PA, 19053
No question is too big or small, and our team is eager to assist you. Your inquiries matter, and we’re committed to delivering prompt and helpful responses. Don’t hesitate; ask away, and let’s start a conversation today.
Simplify, Collaborate, Analyze – Get The Power
